Lead Zendesk Administrator

Job Summary

A company is looking for a Lead Zendesk Administrator to serve as the primary strategic stakeholder for their Member Services application ecosystem.

Key Responsibilities:

• Design, build, and maintain sophisticated AI agent workflows within Zendesk to enhance operational efficiency
• Own the administration and reliability of the Zendesk platform, ensuring strong configuration governance
• Act as a thought partner to leadership, translating operational needs into scalable system requirements

Qualifications:

• 5+ years of experience in SaaS platform administration, with expert-level knowledge of Zendesk
• Proven experience in building production-grade AI agents and evaluating AI vendors
• Strong ability to manage complex cross-functional tasks for system launches and migrations
• Proficiency in driving continuous improvement methodologies, with Lean or Six Sigma experience preferred
• Deep understanding of platform system changes and their impacts within a healthcare environment