Learner Operations Associate

Job Summary

A company is looking for a Learner Operations Associate (3 months contract).

Key Responsibilities

• Support onboarding for non-coaching learners and manage enrollment across various clients
• Assist with learner re-enrollment through calling campaigns and provide over-the-phone support
• Provide operational support for Customer Success and Channel Partner teams

Required Qualifications

• Bilingual fluency in English and Spanish (spoken and written)
• Minimum of 2 years of experience in customer service, operations, or a similar field
• Comfortable using Microsoft Excel for basic tasks
• Experience with mass digital communications tools (e.g., HubSpot, Salesmsg, Freshdesk)
• Proactive and able to take initiative without strict guidance