Learner Support Representative

Job Summary

Learner Support Representative assists new and prospective students with the Sophia Learning platform in a full-time role, focusing on account management, course navigation, and troubleshooting basic issues.

Key Responsibilities

• Assist students with account creation, course navigation, and resource utilization on the Sophia platform
• Provide explanations of platform features and tools to ensure user confidence
• Resolve basic technical issues and escalate complex problems to internal teams

Required Qualifications

• High school diploma
• 1+ year of contact center or administrative experience preferred
• Experience in education or academia is a plus
• Proficiency in Microsoft Office Suite and basic computer literacy
• Bilingual in Spanish preferred