Learning and Development Manager

Job Summary

A company is looking for a Manager of Learning and Development for its call center operations.

Key Responsibilities

• Oversee training programs for Member and Provider call center teams, including onboarding and compliance
• Develop and execute a strategic roadmap for onboarding, training, and continuous development of Customer Experience Support teams
• Evaluate training impact through assessments and performance metrics to drive continuous improvement efforts

Required Qualifications

• Bachelor's degree or equivalent combination of education and relevant experience in a health plan setting
• 5+ years of experience in a learning and development environment
• 5+ years of prior management/supervisory experience
• 5+ years of related managed healthcare or insurance operations experience
• 5+ years of call center experience