Learning and Development Manager

Job Summary

A company is looking for a Manager of Learning and Development for its Contact Center.

Key Responsibilities

• Oversee training programs for call center teams, including onboarding and compliance
• Develop and execute a strategic roadmap for onboarding and continuous development
• Evaluate training impact and maintain training materials for accuracy and compliance

Required Qualifications

• Bachelor's degree or equivalent combination of education and relevant experience
• 5+ years of experience in a learning and development environment
• 5+ years of management/supervisory experience
• 5+ years of experience in managed healthcare or insurance operations
• 5+ years of call center training experience