Learning and Development Manager
Job Summary
Leading the strategy and implementation of scalable learning programs, the full-time remote Learning and Development Manager will oversee training for healthcare call center operations, focusing on onboarding, upskilling, and compliance education for staff.
Key responsibilities:
- Oversee training programs for Member and Provider call center teams, including onboarding and compliance
- Develop and execute a strategic roadmap for continuous development of Customer Experience Support teams
- Design and optimize impactful learning programs, ensuring alignment with quality standards and compliance
Required qualifications:
- Bachelor's degree or equivalent experience in a health plan setting
- 5+ years of experience in a learning and development environment
- 5+ years of management/supervisory experience
- 5+ years of related managed healthcare or insurance operations experience
- 5+ years of call center experience
Complete Job Description
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