Learning and Support Specialist

Job Summary

To support a growing user base, the full-time remote Learning and Support Specialist will manage customer inquiries, create educational resources, and enable internal teams by developing scalable documentation and training materials.

Key responsibilities

• Resolve complex customer issues efficiently while providing clear and empathetic support
• Create onboarding guides and training content to enhance customer education and product adoption
• Develop and document resources to improve internal processes and support team effectiveness

Required qualifications

• 3-5+ years in an instructional design role at a higher education institution or related certification/degree
• Experience supporting enterprise or higher education customers, particularly with presentation tools and LMS platforms
• Strong troubleshooting skills across various operating systems and software integrations
• Ability to create support documentation and training content effectively
• Excellent organizational skills and self-direction in managing projects without heavy oversight