Learning & Development Lead

Job Summary

A company is looking for a Learning & Development Lead (US).

Key Responsibilities

• Lead the L&D team to create onboarding, upskilling, and coaching programs that align with company values
• Develop managers and agents to provide exceptional service through empathy and critical thinking
• Design systems for real-time feedback and performance measurement to drive continuous improvement

Required Qualifications

• 5+ years in Learning & Development or related fields, with 3+ years in a management role
• Experience in programs that reduce ramp time and enhance support outcomes
• Strong writing skills for clear and effective training documentation
• A portfolio showcasing systems or programs developed based on measurable feedback
• Ability to thrive in fast-paced, high-autonomy environments focused on performance change