Learning & Development Lead

Job Summary

To ensure seamless operations for the Learning team, the full-time Learning & Development Lead will manage professional development scheduling, oversee facilitator development, and personally deliver training sessions in a remote environment.

Key Responsibilities

• Oversee the scheduling pipeline for professional development sessions, ensuring timely staffing and communication with customers
• Build and manage a pipeline of qualified facilitators, including interviewing, onboarding, and maintaining accurate records
• Deliver professional development sessions and maintain fluency in content and delivery standards

Required Qualifications

• 5+ years of experience in project/program management, customer success, or operations, preferably in education or professional development
• Experience delivering training sessions to groups and managing related operations
• Proven ability to manage scheduling and customer-facing operations at scale
• Proficiency in project management, CRM, and spreadsheet tools, with a track record of process improvement
• Strong written and verbal communication skills for effective correspondence and planning