Learning Facilitator

Job Summary

A company is looking for a Learning Facilitator with experience in contact centers preferred.

Key Responsibilities

• Facilitates structured training programs through classroom instruction, virtual training, and coaching
• Monitors learner engagement and provides feedback to leadership on training sessions
• Collaborates with peers and leadership to execute training plans and improve training delivery

Required Qualifications

• At least 3 years of experience in training, education, or related fields, with 2 years in a professional training facilitation role
• Experience in training delivery and coaching others
• Familiarity with adult learning theory and learner-centered facilitation
• Experience using virtual delivery tools, such as Zoom or Microsoft Teams
• Proficiency in Microsoft Office suite and applicable software programs