Learning Facilitator II

Job Summary

Supporting the development and delivery of learning programs for the Customer Service Contact Center, the full-time Learning Facilitator II will evaluate and enhance training initiatives while fostering a passion for continuous learning in a remote environment.

Key responsibilities

• Deliver and evaluate training programs to improve employee skills and knowledge
• Collaborate with subject matter experts and stakeholders to design and develop training materials
• Assess the effectiveness of training through evaluations, surveys, and participant feedback

Required qualifications

• 2-5 years of training and facilitation experience in a related industry
• Demonstrated experience facilitating engaging training sessions in various modalities
• Proficiency with learning management systems (LMS) and e-learning platforms
• Ability to balance multiple projects while maintaining attention to detail
• Bachelor's Degree preferred