Learning Operations Manager

Job Summary

Supporting Udemy Business customers, the full-time Learning Operations Manager will manage day-to-day platform operations, including license management and content recommendations, while working remotely to enhance customer engagement and platform effectiveness.

Key responsibilities

• Manage daily platform operations, including license management, configuration updates, and learning path upkeep
• Provide content recommendations and insights to customer admins based on deep knowledge of the Udemy catalog
• Facilitate training sessions and webinars to support platform adoption and build administrator confidence

Required qualifications

• Experience in platform operations, managed services, or customer-facing support roles
• Strong understanding of effective learning program design and content organization
• Ability to analyze platform usage data and provide actionable recommendations
• Experience facilitating training sessions or learning events in a professional context
• Proactive mindset with a focus on identifying opportunities for improvement