Learning Operations Manager

Job Summary

Managing day-to-day platform operations, the full-time Learning Operations Manager will oversee license management, content recommendations, and reporting for Udemy Business customers in a remote capacity.

Key responsibilities

• Manage day-to-day platform operations including license management and learning path upkeep
• Provide content recommendations and insights to customer admins based on Udemy catalog knowledge
• Facilitate training sessions and support platform adoption to enhance administrator confidence

Required qualifications

• Experience in platform operations, learning administration, or customer-facing support roles
• Strong understanding of effective learning program design and content organization
• Ability to analyze platform usage data and provide actionable recommendations
• Experience facilitating training sessions or webinars in a professional setting
• Proactive mindset with strong organizational skills for managing multiple customer accounts