Learning Success Associate

Job Summary

A company is looking for a Learning Success Associate to support their Customer Registration and Support Team.

Key Responsibilities

• Serve as the first point of contact for learners and partners via phone, email, and live chat
• Manage communications and support onboarding for new course and video agreements
• Prepare presentations and track data on learner engagement and outcomes

Required Qualifications

• 2-4 years of experience in sales, customer success, or related roles
• 2-4 years of experience in K-12 education or a deep understanding of the educator perspective
• Comfortable using CRM tools; experience with HubSpot and Salesforce is a plus
• Able to build relationships and offer tailored support in a consultative manner
• Experience in consultative inside sales, particularly with complex or intangible products