Learning Supervisor

Job Summary

A company is looking for a Learning Supervisor to lead and support a team of Learning Specialists within the contact center.

Key Responsibilities

• Manage daily workflow and responsibilities of Learning Specialists, providing guidance and support
• Assist with administrative duties, performance management, and adherence to training standards
• Ensure new hire training objectives are met and track progress to identify skill gaps

Required Qualifications

• 2+ years of experience in call center training or learning and development
• 1+ years of supervisory and leadership experience
• Strong knowledge of adult learning principles
• Excellent organizational and time management skills
• Ability to manage multiple priorities in a fast-paced environment