Leave of Absence Coordinator

Job Summary

Supporting employees through Short-Term Disability, Family Medical Leave Act, and Americans with Disabilities Act processes, the hybrid Leave of Absence Coordinator will manage a high volume of inquiries and documentation while ensuring compliance with relevant regulations in a contract role based in Charlotte.

Key Responsibilities

• Support employees through STD, FMLA, and ADA leave processes while ensuring compliance with applicable laws and company policies
• Handle a high volume of inbound calls and manage multiple priorities throughout the day
• Accurately document call activity and case details in the leave management system

Required Qualifications

• Bachelor's degree or 3+ years of experience supporting leave of absence inquiries
• Working knowledge of federal and state leave regulations, including FMLA; state-specific leave experience preferred
• 3 years' experience in a customer support or call-center environment
• Proficiency with Microsoft Office tools
• Experience with Short-Term Disability (STD) and ADA processes preferred