Leave Support Team Manager
Job Summary
Leading a team of Leave Specialists, the full-time Leave Support Team Manager will ensure high-quality leave administration and operational performance while working remotely and fostering a supportive team environment.
Key responsibilities
- Directly supervise and develop a pod of Leave Specialists, conducting regular coaching and feedback sessions
- Own pod performance against operational SLAs and customer satisfaction metrics, ensuring adherence to workflows and compliance standards
- Serve as an escalation point for leave-related customer concerns and drive operational improvements to enhance the employee and customer experience
Required qualifications
- Experience leading customer-facing operational and/or support teams
- Strong coaching and people development skills
- Exceptional communication and conflict resolution abilities
- Experience in leave management, HR technology, benefits administration, or related fields preferred
- Ability to navigate ambiguity and adapt quickly in evolving environments
Complete Job Description
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