Legal Intake Manager

Job Summary

To shape and manage a new intake function, the full-time Legal Intake Manager will design workflows, handle inbound calls, and collaborate with an AI Enablement Specialist to enhance the intake process remotely.

Key responsibilities

• Design, document, and implement intake workflows for law firm clients, including inbound call handling and lead qualification
• Handle overflow inbound calls during the pilot phase and run intake conversations with potential clients
• Track and report on intake performance metrics while identifying gaps and recommending process improvements

Required qualifications

• 3 to 5 years of experience in legal intake, case management, paralegal work, or legal operations
• Deep familiarity with the intake process at law firms, including lead qualification and handoff procedures
• Strong process documentation skills to create repeatable systems from complex workflows
• Experience working across multiple practice areas or client accounts simultaneously
• Ability to work independently in a remote environment with minimal oversight