Legal Intake Specialist

Job Summary

A company is looking for a Virtual Legal Intake Specialist (Call Center).

Key Responsibilities

• Provide exceptional customer service through detailed call handling, scheduling appointments, and answering FAQs
• Handle approximately 90-120 calls per day for various law firms, ensuring each call is unique and addressed appropriately
• Collaborate with team members via chat to maintain a supportive work environment

Required Qualifications

• 1-3 years of customer service or telephone experience preferred
• Must reside in AZ, NV, PA, TX, or UT
• Typing speed of at least 45 WPM
• Access to a quiet home office and a wired Ethernet connection with a static IP address
• Availability to work an 8-hour shift between 5am-5pm PST, Monday-Friday