Legal Staff Manager

Job Summary

To ensure operational excellence within the firm, the full-time salaried Legal Staff Manager will oversee the performance and development of Pre-Litigation and Litigation support teams while managing staffing, training, and quality assurance processes in a fully remote environment.

Key Responsibilities

• Lead, coach, and develop the Pre-Litigation and Litigation Teams, addressing performance issues and conducting performance reviews
• Monitor KPIs and operational performance, partnering with leadership to establish goals and implement corrective actions as needed
• Ensure legal staff are trained and certified on role-specific responsibilities and maintain current training materials

Required Qualifications

• Two years of prior personal injury experience as a legal assistant or paralegal is required
• One year of prior people-management and/or operations experience required, preferably managing legal support staff
• Bachelor's degree preferred; Associate's degree or Paralegal Certificate from an ABA approved program required
• Demonstrated ability to coach employees and manage performance professionally
• Strong analytical skills with experience using KPIs and case-level data to identify trends