Lender Relations Specialist

Job Summary

A company is looking for a Title Express - Specialist (Remote).

Key Responsibilities:

• Provide professional and timely email support to lender partners and internal agents
• Serve as a knowledgeable point of contact for issue resolution, escalations, and troubleshooting support
• Train team members on department processes, tools, and best practices to ensure a consistent high level of performance

Qualifications:

• 2+ years of experience in customer service, email support, or operations (lending or financial services experience preferred)
• Proficiency in using email platforms, spreadsheets, and other communication tools
• Comfortable with presentations and speaking in team meetings and training sessions
• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word)
• Ability to manage multiple tasks, prioritize effectively, and meet deadlines