Lending Partnerships Support Manager

Job Summary

Delivering exceptional, relationship-driven support to B2B clients, the full-time remote Lending Partnerships Support Manager will serve as the primary contact for Loan Officers and Executives, ensuring a seamless experience with lending products from onboarding through ongoing use.

Key responsibilities

• Serve as the primary point of contact for Loan Officers, Executives, and their teams, providing personalized support
• Build and maintain strong B2B relationships through proactive communication and issue resolution
• Coordinate with internal teams to ensure timely resolutions and maintain detailed records of client interactions

Required qualifications

• 5-7+ years of customer support, account management, or client success experience in a B2B environment
• Experience in mortgage, lending, fintech, or financial services strongly preferred
• Strong understanding of Loan Officer workflows and administrative support structures
• Exceptional communication skills with a polished, professional tone
• Proven ability to manage multiple priorities while maintaining attention to detail