Level 1 Application Support

Job Summary

Seeking a detail-oriented and motivated individual, the full-time Level 1 Application Support will field technical support requests from clients via multiple channels, review documentation and workflows, and manage IT alerts in a fully remote, one-year contract position.

Key responsibilities:

• Field incoming technical support requests from clients via telephone, email, and web, resolving issues promptly
• Review documents and workflows for support with customers and vendors while updating and maintaining a structured knowledge base
• Coordinate monitoring and tracking of issues and resolutions using the centralized ITSM support tool

Required qualifications:

• 1 to 3+ years of experience in a technical support environment
• Post-secondary degree in Computer Science or a related field
• Strong troubleshooting skills across application infrastructure and integration layers
• Familiarity with ITIL-aligned incident, problem, and change management practices
• Experience working with ITSM tools such as TOPdesk or ServiceNow