Level 1 Help Desk Technician

Job Summary

A company is looking for a Level 1 Help Desk Technician to provide first-line support to associates remotely.

Key Responsibilities:

• Provide Level 1 support for IT products and services, including desktops, laptops, and printers
• Respond to and troubleshoot support requests via phone, email, and chat
• Document customer interactions and escalate complex issues to appropriate support groups

Required Qualifications, Training, and Education:

• 1-2 years of direct Help Desk or technical support experience
• 1-2 years of experience using Help Desk ticketing systems
• 1-2 years of hands-on experience with desktop hardware and peripherals
• Associate degree in a computer-related field desired
• Ability to lift up to 50 lbs