Level 1 Support Agent

Job Summary

A company is looking for a Support Agent - L1.

Key Responsibilities

• Serve as the first point of contact for customers seeking support assistance through the ticketing system
• Perform remote troubleshooting using diagnostic techniques and determine the best solution for customer issues
• Keep tickets updated with progress and follow up on customer status and information

Required Qualifications

• IT background with a preferred educational background in IT or engineering
• Ability to diagnose and resolve basic technical issues
• Advanced English proficiency (written and spoken)
• Experience in related activities in the IT sector is preferred
• Familiarity with ticketing tools and logistics business knowledge is preferred