Level 2 IT Support Technician

Job Summary

Providing remote technical support for corporate stakeholders, the contract Level 2 IT Support Technician will manage CRM marketing platforms, ensuring efficient operations for engineering teams and business users while addressing service tickets and user onboarding.

Key responsibilities

• Serve as Level 2 technical support for CRM products and marketing operations
• Manage and respond to ServiceNow tickets, ensuring timely resolutions for access management and platform issues
• Train staff on CRM and marketing platform usage, processes, and best practices

Required qualifications

• Experience supporting enterprise CRM and marketing technology platforms in a corporate environment
• Proficiency with Microsoft O365, Citrix, Braze, Smartling, Sageflo, and ServiceNow
• Minimum of 3 years of large corporate enterprise IT support experience
• Associate's degree or relevant technical certification required; Bachelor's degree preferred
• Strong experience in issue triage, root cause analysis, and escalation management