Level 2 Service Desk Analyst-Remote US

Job Summary

A company is looking for a Level 2 Service Desk Analyst-Remote in the US.

Key Responsibilities:

• Collaborate with IT Support team for troubleshooting and support
• Provide white glove end-user experience and manage ticket queues
• Create and maintain client-specific documentation and training materials

Qualifications and Education:

• 1-4 years of experience in Service Desk or IT support
• Technical proficiency in Windows, Office, iOS, and networking concepts
• Knowledge of Active Directory, Azure, O365, MFA, and call center metrics
• Experience with ticketing and call center applications
• College or technology school degree preferred