Level 2 Support Engineer

Job Summary

A company is looking for a Level 2 Engineer, Legal Vertical.

Key Responsibilities

• Provide escalation support for Level 1 engineers and manage end user, server, and infrastructure issues
• Support legal document workflows and handle incidents with elevated urgency due to legal client deadlines
• Document legal IT concepts and maintain team runbooks specific to legal client environments

Required Qualifications

• 3+ years of experience in managed services or IT support, with at least 2 years in an L2 or escalation support role
• Prior experience supporting law firm clients or in a legal IT role
• Familiarity with legal practice and document management platforms
• Hands-on experience with Microsoft Azure and Microsoft 365 administration
• Active experience with RMM platforms for alerting and remote sessions