Level II Customer Care Representative

Job Summary

A company is looking for a Second Level Customer Care Representative in the homebuilding industry.

Key Responsibilities

• Become a subject matter expert in software applications and integration issues
• Utilize SQL knowledge to address escalated customer inquiries and resolve data issues
• Provide training and support to customers while documenting issues and resolutions

Required Qualifications

• Bachelor's degree is required
• 2+ years of experience in a customer support role at a software company preferred
• Knowledge of SQL and familiarity with software support environments
• Homebuilding or construction industry knowledge is desired
• Ability to manage multiple tasks and adapt to a fast-paced environment