Library Communications Specialist

Job Summary

Answering phone calls and live chat inquiries from library patrons across North America, the full-time Library Communications Specialist will provide information and support in a remote environment, focusing on customer satisfaction and team collaboration.

Key responsibilities

• Handle phone-based patron inquiries efficiently and effectively
• Provide exceptional customer service while working in a team-oriented atmosphere
• Participate in mandatory training and adhere to scheduled shifts, including evenings and weekends

Required qualifications

• At least 6 months of phone-based customer service experience
• Excellent oral and written communication skills in English; bilingual (Spanish) preferred
• Strong keyboarding and computer skills
• At least two years of post-high school education is highly desired
• Must have a reliable, high-speed internet connection