Licensed Benefits Counselor

Job Summary

Supporting customers through inbound calls and written communication, the full-time Licensed Benefits Counselor will assist with life and health benefits enrollment, claims inquiries, and troubleshooting in a remote contact center environment.

Key responsibilities

• Handle inbound customer calls and document interactions accurately in Salesforce
• Respond to inquiries regarding benefits, enrollments, claims, and payments
• Research and resolve customer issues while maintaining compliance standards

Required qualifications

• Active Life and Health insurance license
• High School Diploma or equivalent
• At least 1 year of customer service or sales experience
• Bilingual in English and Spanish preferred
• Experience with Microsoft Word, Excel, and PowerPoint