Licensed Call Center Consultant

Job Summary

A company is looking for a Call Center Triage Consultant I to work remotely and support military members and their families.

Key Responsibilities

• Respond to high-volume telephonic and chat contacts in a 24/7 Call Center environment
• Conduct comprehensive assessments of participant needs across various domains and provide appropriate referrals
• Assess and manage crisis situations, ensuring effective de-escalation and appropriate interventions

Required Qualifications

• Master's degree in a behavioral health-related field such as Social Work, Psychology, or Counseling
• Minimum of one year of related professional experience, preferably in an Employee Assistance Program (EAP)
• Demonstrated experience in counseling, social work, or mental health services
• Knowledge of mandated reporting procedures and military lifestyle
• U.S. citizenship and fluency in English required