Licensed Call Center Consultant

Job Summary

Licensed Call Center Consultant, responsible for providing assistance and consultation in a remote full-time position, focusing on Employee Assistance Program (EAP) services for military members and their families.

Key Responsibilities

• Respond to high-volume telephonic and chat contacts in a 24/7 Call Center environment
• Conduct comprehensive assessments of participant needs across various domains including emotional well-being and legal assistance
• Manage crisis situations and initiate appropriate referrals and interventions

Required Qualifications

• Master's degree in a behavioral health-related field
• Minimum of one year of related professional experience, preferably in an EAP setting
• Knowledge of mandated reporting procedures
• Understanding of military lifestyle and culture
• Ability to pass background checks and maintain security clearance