Licensed Call Center Consultant

Job Summary

Working remotely in a full-time capacity, the Call Center Triage Consultant I will provide assistance, education, and consultation to military members and their families while managing high-volume calls and chats in a 24/7 call center environment.

Key responsibilities

• Respond to high-volume telephonic and chat contacts while meeting performance standards
• Conduct comprehensive assessments of participant needs across various domains including emotional well-being and legal assistance
• Assess and manage crisis situations, providing appropriate referrals and interventions

Required qualifications

• Master's degree in a behavioral health-related field such as Social Work or Psychology
• Minimum of one year of relevant professional experience, preferably in an Employee Assistance Program (EAP)
• Demonstrated experience in counseling, social work, or mental health services
• Knowledge of mandated reporting procedures, including child and elder abuse requirements
• Strong typing skills and proficiency in electronic documentation and web-based research