Licensed Call Center Consultant

Job Summary

Providing critical support in a remote environment, the full-time Call Center Triage Consultant I will manage high-volume calls and chats, conduct comprehensive assessments, and offer expert consultation to military members and their families regarding Employee Assistance Program (EAP) services.

Key responsibilities

• Respond to incoming telephonic and chat contacts while meeting performance standards in a 24/7 Call Center environment
• Conduct thorough assessments of participant needs across various EAP and work-life domains, including emotional well-being and crisis situations
• Document member interactions accurately in electronic case management systems and perform follow-up contacts as required

Required qualifications

• Master's degree in a behavioral health-related field such as Social Work, Psychology, or Counseling
• Minimum of one year of related professional experience, preferably in an EAP or similar setting
• Demonstrated experience in counseling or mental health services
• Knowledge of mandated reporting procedures, including child and elder abuse requirements
• Strong customer service skills and knowledge of call center operations