Licensed Call Center Consultant

Job Summary

Providing critical support for military members and their families, the full-time remote Call Center Triage Consultant I will respond to high-volume calls and chats, conduct assessments, and offer referrals and expert consultations related to Employee Assistance Program (EAP) and work-life issues.

Key responsibilities

• Respond to high-volume telephonic and chat contacts in a 24/7 Call Center environment while meeting performance standards
• Conduct comprehensive assessments of participant needs across various EAP and work-life domains
• Assess and manage crisis situations, providing appropriate referrals and interventions as needed

Required qualifications

• Master's degree in a behavioral health-related field such as Social Work, Psychology, or Counseling
• Minimum of one year of professional experience in an EAP or similar setting
• Demonstrated experience in counseling, social work, or mental health services
• Knowledge of mandated reporting procedures, including child and elder abuse requirements
• Strong typing skills and proficiency in electronic documentation and web-based research