Licensed Call Center Supervisor

Job Summary

A company is looking for a Call Center Supervisor to manage call center operations and provide counseling services.

Key Responsibilities

• Lead and manage a team of call center agents, ensuring high-quality service delivery
• Monitor compliance with referral processes and case management system requirements
• Serve as the clinical escalation point for at-risk and complex cases

Required Qualifications

• Master's degree in Social Work, Psychology, Marriage and Family Therapy, Counseling, or a related field
• Current, valid independent counseling license issued by a state or territory
• Minimum of three years of post-licensure counseling experience
• Minimum of three years of experience in counseling supervision and team management
• Proficiency in Microsoft Office applications and electronic documentation systems