Licensed Care Specialist

Job Summary

Managing and coordinating home care services remotely, the full-time Licensed Care Specialist will ensure compliance with LHCSA regulations, facilitate communication among patients and caregivers, and oversee service delivery to maintain high-quality patient care.

Key responsibilities

• Coordinate and manage patient care in accordance with LHCSA regulations and individualized care plans
• Serve as the primary point of contact for patients, providers, and home health aides, ensuring clear communication
• Monitor compliance with Electronic Visit Verification (EVV) requirements and address any service gaps or discrepancies

Required qualifications

• High school diploma or equivalent required (Associate's or Bachelor's degree preferred)
• 1+ years of customer service experience in a high-volume call center, healthcare, or homecare agency
• Experience with CRMs or Workforce Technology such as Salesforce or Medflyt
• Strong organizational skills with the ability to manage time effectively
• Computer proficiency with strong typing skills and the ability to multitask while resolving customer issues