Licensed Cares Retention Advocate

Job Summary

To support Medicare beneficiaries, the remote, part-time Licensed Cares Retention Advocate will make proactive outbound calls, handle inbound support, and conduct annual plan reviews while maintaining compliance and accurate documentation.

Key responsibilities

• Make proactive outbound calls to resolve member issues and prevent disenrollment
• Conduct annual plan reviews and assist with re-enrollments and plan changes
• Maintain accurate CRM documentation and follow compliance workflows

Required qualifications

• Active health insurance license (multi-state preferred)
• 1-2 years of customer service, retention, or Medicare sales experience
• 2026 AHIP certification preferred
• Bilingual (Spanish) a big plus