Licensed Clinical Care Navigator

Job Summary

Working remotely on a part-time basis, the Licensed Clinical Care Navigator will manage phone-based interactions with members and providers, perform utilization management for behavioral health and substance use services, and provide crisis call management while adhering to established protocols.

Key responsibilities

• Manage EAP service requests and conduct risk assessments during telephonic consultations
• Provide utilization management review and authorization for behavioral health and substance use disorder services
• Handle crisis call management by following protocols and connecting members to appropriate resources

Required qualifications

• Full clinical licensure with a master's degree in social work, counseling, or a related field
• Minimum of 2 years' post-licensure experience in healthcare or behavioral health settings
• Knowledge of utilization management procedures and community resources for mental health and substance abuse
• Strong computer skills for navigating various systems
• Active state licensure in social work, counseling, or nursing