Licensed Clinical Intake Specialist

Job Summary

A company is looking for a Clinical Intake Specialist to provide concierge-level service to potential patients and guide them through the intake process.

Key Responsibilities

• Conduct phone consultations with prospective patients regarding virtual care and pelvic health programs
• Assess clinical appropriateness for services and support the intake team with clinical inquiries
• Guide qualified leads through the intake process and respond to patient questions about care and logistics

Required Qualifications

• Licensed Physical Therapist (PT) or Physical Therapy Assistant (PTA)
• Strong clinical judgment for discussing care plans with patients
• Highly organized and tech-savvy, able to manage multiple tools and workflows
• Prior experience in telehealth, patient intake, or customer-facing roles preferred
• Familiarity with tools like Zendesk or insurance verification platforms is a plus