Licensed Clinical Support Associate

Job Summary

A company is looking for a Clinical Support Associate to ensure an exceptional provider experience across its network.

Key Responsibilities

• Respond to and resolve clinical-adjacent support escalations and provide timely support through various communication channels
• Assist with onboarding and training of providers, maintaining training materials and support resources
• Review documentation for completeness and accuracy, participating in quality assurance initiatives

Required Qualifications

• Master's degree in a clinical field (e.g., Marriage & Family Therapy, Counseling, Social Work, Psychology)
• Associate license or full independent license in the state of employment
• Experience in virtual care or tech-enabled clinical environments is preferred
• Prior experience in provider operations or clinical support is advantageous
• Bilingual or multilingual skills are a plus