Licensed Customer Care Representative

Job Summary

A company is looking for a Customer Care Representative to support customer inquiries and insurance policy needs.

Key Responsibilities

• Deliver exceptional customer service while ensuring compliance with legal requirements
• Communicate with customers through various channels and navigate multiple systems
• Document customer interactions and escalate unresolved issues as necessary

Required Qualifications, Training, and Education

• High School Diploma or equivalent required
• 1-3 years of customer service experience, preferably in a call center environment
• Intermediate computer skills with the ability to navigate multiple systems
• Experience with Microsoft Office suite preferred
• Preferred: Producer/Agent Property and Casualty license