Licensed Customer Care Representative

Job Summary

A company is looking for a Customer Care Representative to support customer inquiries and insurance policy needs.

Key Responsibilities

• Deliver exceptional customer service while seeking solutions within compliance and legal requirements
• Receive and respond to inquiries related to insurance matters and resolve moderately complex issues
• Document customer interactions and outcomes thoroughly in the system and escalate unresolved issues as needed

Required Qualifications

• 1-3 years of customer service experience, preferably in a call center environment
• High School Diploma or equivalent required
• Property and Casualty license required within designated attempts
• Intermediate computer skills with the ability to navigate multiple systems simultaneously
• Experience with Microsoft Office suite preferred