Licensed Customer Care Representative

Job Summary

To support customer inquiries and insurance policy needs, the remote Licensed Customer Care Representative will deliver exceptional service, manage communications across various channels, and resolve policy-related issues while adhering to compliance and legal requirements.

Key responsibilities

• Receive and respond to inquiries related to insurance matters, resolving moderately complex issues regarding policy provisions and conditions
• Access account information and document customer interactions while navigating multiple systems and platforms
• Identify trends or patterns in customer concerns and recommend process improvements to leadership

Required qualifications

• High School Diploma or equivalent required
• Active Producer/Agent Property & Casualty (P&C) license required
• Minimum of 1-3 years of customer service experience, preferably in a call center environment
• Strong technical aptitude with intermediate computer skills and the ability to navigate multiple systems simultaneously
• Experience with Microsoft Office suite of tools preferred