Licensed Customer Experience Manager

Job Summary

Licensed Customer Experience Manager is a fully remote position responsible for driving customer satisfaction and retention by managing service relationships and delivering exceptional service experiences for an assigned book of business.

Key Responsibilities

• Lead and manage the service relationship and strategy for assigned customers
• Support execution of the annual customer account plan for all assigned customers
• Collaborate with cross-functional teams to identify and support business development and operational improvement opportunities

Required Qualifications

• 3 years of benefit account management experience supporting a benefit consulting team
• Knowledge in benefits and renewal workflow management
• Life & Health Producer's License
• Working knowledge of MS Excel, Word, and PowerPoint