Licensed Customer Experience Specialist

Job Summary

A company is looking for a Customer Experience Specialist - Licensed.

Key Responsibilities

• Handle policyholder and agent inquiries via phone, email, and form submissions
• Strive for first-interaction resolution to enhance customer satisfaction
• Build and maintain strong customer relationships and offer guidance for improved service

Required Qualifications

• B.A. or B.S. degree or equivalent
• 2+ years of experience in customer success, account management, or a related field
• Property & Casualty Producer license in home state, with willingness to pursue licensing in all states
• Knowledge of commercial insurance and compliance requirements
• Expertise with Microsoft Office products, specifically Excel, SharePoint, and Power Automate