Licensed Customer Insights Manager
Job Summary
To support the expansion into the Home Health and Hospice market, the full-time Licensed Customer Insights Manager will translate regulatory frameworks into actionable product requirements and compliance rulesets while collaborating with various teams in a fully remote environment.
Key responsibilities
- Translate CMS Conditions of Participation and other regulatory standards into operational workflows and compliance rule libraries
- Provide clinical validation for AI-driven compliance tools and review AI-generated documentation for accuracy
- Lead discovery sessions with stakeholders to identify compliance needs and support end-to-end implementation processes
Required qualifications
- Clinical licensure and direct patient care experience in home health or hospice (RN, PT, OT, SLP, SW, or equivalent)
- 5+ years in quality assurance, compliance, or clinical operations leadership within a home health or hospice organization
- Deep knowledge of CMS Conditions of Participation, OASIS-E, HOPE, and hospice eligibility standards
- Hands-on experience with audit preparation and QAPI programs
- Familiarity with major HH&H EHR systems
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 47,805 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
