Licensed Customer Outreach Specialist
Job Summary
Proactively connecting with existing customers, the part-time Remote Licensed Customer Outreach Specialist will conduct policy reviews, discuss renewals, and follow up on billing concerns while providing essential administrative support.
Key responsibilities
- Make outbound calls to customers regarding policy renewals, billing reminders, and coverage recommendations
- Identify opportunities to improve customers' insurance protection and connect them with licensed agents as needed
- Assist with administrative tasks including data entry, policy documentation, and scheduling
Required qualifications
- Active Property & Casualty License or Personal Lines License required
- Previous experience in an insurance agency, customer service, or call center preferred
- Comfortable making a high volume of outbound customer calls
- Strong organizational and time management skills
- Ability to multitask and work independently in a remote environment
Complete Job Description
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