Licensed Customer Service Representative

Job Summary

Supporting the Brokerage or MAQ teams, the full-time Licensed Customer Service Representative will manage pre and post-sale activities, including new prospect qualification and retention calls, while adhering to established procedures in a remote environment.

Key responsibilities:

• Adhere to established call scripting and workflows while answering questions about insurance plans and benefits
• Assist callers in the Medicare qualification process and ensure compliance with required information
• Handle a high volume of incoming calls and meet established performance metrics

Required qualifications:

• High School diploma or equivalent
• Proficiency in navigating technology and phone systems
• Ability to adapt to different customer personalities and maintain a customer service orientation
• Detail-oriented with strong time management and organizational skills
• Experience in a call center environment or related to healthcare insurance is preferred